Frequently Asked Questions

FAQ CATEGORIES

Orders

Browse your favourite jewellery, select the product you love, add it to your cart, and complete the checkout process using your preferred payment method.

Order modifications may be possible if your order has not yet entered processing or been dispatched. Contact our customer care team as soon as possible for assistance.

Yes. You can request cancellation before your order has been shipped. Please contact our customer care team promptly with your order details.

Once your order has been dispatched, you will receive the relevant tracking details. You can use these details to follow your shipment's progress.

Absolutely. YASA Jewels pieces can be purchased as thoughtful gifts for birthdays, anniversaries, weddings, festivals, and other special occasions.

Shipping & Delivery

Yes. YASA Jewels delivers orders across India, subject to courier availability for the destination.

Domestic orders are generally delivered within one week. Delivery times may vary depending on your location, courier operations, and other unforeseen circumstances.

Yes. YASA Jewels offers international shipping to customers across countries, subject to applicable shipping and courier requirements.

Any customs duties, import taxes, local charges, or other fees imposed by the destination country are the responsibility of the customer.

Yes. Once your order is dispatched, applicable tracking information will be shared so you can monitor your shipment.

Returns & Exchanges

Eligible products can be returned within 3 days of purchase, subject to YASA Jewels' applicable return conditions.

No. Products are non-returnable once the applicable 3-day return window has passed.

Exchange requests may be considered within the applicable return window, subject to product availability and the applicable exchange conditions.

The customer is responsible for return shipping costs unless YASA Jewels specifically agrees otherwise.

Contact our customer care team as soon as possible with your order details and relevant photographs or information so that we can review the issue and assist you.

Product & Jewellery

Consider your outfit, neckline, occasion, personal style, and the overall look you want to create. From delicate everyday pieces to statement designs, choose jewellery that complements rather than overwhelms your look.

Many YASA Jewels designs can be styled for everyday occasions. However, proper care and handling are recommended to maintain the appearance and finish of your jewellery.

Check the product details and sizing information provided on the relevant product page. If you need assistance, our team can help you choose the appropriate size.

Absolutely. YASA Jewels offers pieces that can complement weddings, festive celebrations, parties, anniversaries, and other special occasions.

We make every effort to accurately represent our jewellery through product images and descriptions. However, slight differences in appearance may occur due to lighting, photography, or individual screen settings.

Payments

YASA Jewels accepts payments through Razorpay and UPI-enabled payment options.

Yes. Google Pay (GPay) is available through the supported payment options.

Payments are processed through the applicable payment gateway and payment service providers. For your security, never share your OTP, PIN, password, or other confidential payment information with anyone.

Your order is confirmed once the payment has been successfully received and the order has been accepted for processing.

If a refund is approved, YASA Jewels may process it through an appropriate payment method or another mutually agreed method, depending on the circumstances.

Jewellery Care

Store your jewellery in a clean, dry place, preferably in its original packaging or a separate jewellery box to help prevent scratches and unnecessary exposure to moisture.

It is recommended to remove your jewellery before showering, swimming, exercising, or engaging in activities that expose it to excessive moisture, chemicals, or friction.

Apply perfume, lotions, creams, and other beauty products before putting on your jewellery. Allow them to dry completely to minimise direct contact with the jewellery.

Keep your jewellery away from moisture, chemicals, perfumes, cosmetics, and excessive friction. Gently clean and store each piece properly after use.

Gently clean the piece using an appropriate soft jewellery cloth and store it in a dry environment. Avoid harsh chemicals or abrasive cleaning materials that could affect the finish.

Gift Cards

Yes. YASA Jewels offers gift cards that can be used as a convenient gifting option for someone special.

You can gift a YASA Jewels gift card to friends, family members, partners, colleagues, or anyone who enjoys beautiful jewellery.

Yes. Gift cards can be used towards eligible purchases according to the applicable gift card terms.

Absolutely. A YASA Jewels gift card can be a thoughtful choice for birthdays, anniversaries, weddings, festivals, engagements, and other celebrations.

Gift cards are intended for purchases and are not generally redeemable for cash, subject to the applicable gift card terms and conditions.

YASA Club

YASA Club is designed to bring YASA Jewels customers closer to the brand through exclusive experiences, benefits, updates, and special opportunities.

Customers can join YASA Club through the membership option available on the YASA Jewels website, subject to the applicable membership requirements.

YASA Club members may receive access to exclusive updates, offers, experiences, or other member-specific benefits as introduced by YASA Jewels.

Members may receive special offers or promotions from time to time. The availability and terms of individual offers may vary.

Important YASA Club updates, benefits, offers, and announcements may be communicated through the contact details associated with your membership or through YASA Jewels' official communication channels.

Boutiques

YASA Jewels boutiques provide customers with an opportunity to explore selected jewellery collections in person. Please refer to the Boutiques section of our website for available locations.

Customers may visit our boutiques during operating hours. If an appointment is recommended for a particular service or occasion, please check with the respective boutique beforehand.

Yes. Our boutiques allow you to experience selected YASA Jewels pieces in person and explore designs with assistance from our team.

Absolutely. Our boutique team can assist you in exploring designs based on your personal style, occasion, outfit, and preferences.

Yes. Selected YASA Jewels products may be available for purchase at our boutiques, subject to product availability.

Need more help?

Still Have A Question?

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Contact Us

Call Us

Speak Directly With Our Customer Care Team.

7350276991

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Yasajewellers@gmail.com